jilibee Privacy Policy

1. Information We Collect

jilibee collects various types of information to provide, maintain, and improve our services. The information we collect falls into the following categories:

1.1 Information You Provide Directly

When you register for a jilibee account, you provide us with personal information including:

• Account Information: Full legal name, date of birth, email address, mobile phone number, residential address, and username.
• Identity Verification Documents: Government-issued photo ID (such as Philippine passport, driver's license, or national ID), proof of address (utility bills, bank statements), and proof of payment method ownership.
• Payment Information: Payment method details including GCash account information, PayMaya account information, bank account numbers, and transaction history. Note that jilibee does not store full credit card numbers or CVV codes — payment processing is handled by certified third-party payment processors.
• Communications: Any information you provide when contacting jilibee support, including chat transcripts, email correspondence, and feedback submissions.
• Responsible Gaming Settings: Deposit limits, session time preferences, self-exclusion requests, and other responsible gaming tool configurations.

1.2 Information Collected Automatically

When you access and use jilibee services, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers, and mobile network information.
• Usage Data: Pages visited, games played, bet amounts, win/loss records, session duration, click patterns, and feature usage statistics.
• Location Data: IP address and approximate geographic location derived from IP address. This information is used to verify that you are accessing jilibee from a jurisdiction where online gaming is legal.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to recognize your device, remember your preferences, analyze platform usage, and improve user experience. You can control cookie settings through your browser, but disabling cookies may limit your ability to use certain jilibee features.

1.3 Information from Third Parties

jilibee may receive information about you from third-party sources, including:

• Payment Processors: Transaction confirmation, payment method verification, and fraud detection data from GCash, PayMaya, and banking partners.
• Identity Verification Services: Age verification, identity authentication, and fraud prevention data from third-party verification providers.
• Regulatory Authorities: Information required for compliance with PAGCOR regulations and Philippine gaming laws.

2. How We Use Your Information

jilibee uses the information we collect for the following purposes:

2.1 Service Provision and Account Management

• Create and maintain your jilibee account
• Process deposits, withdrawals, and gaming transactions
• Verify your identity and age to comply with legal requirements
• Provide customer support and respond to your inquiries
• Manage your responsible gaming settings and self-exclusion requests
• Send account-related notifications, including transaction confirmations and security alerts

2.2 Platform Improvement and Personalization

• Analyze usage patterns to improve jilibee features and user experience
• Personalize game recommendations based on your preferences and play history
• Test new features and optimize platform performance
• Conduct research and analytics to understand player behavior and preferences

2.3 Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and unauthorized access
• Monitor for suspicious betting patterns and bonus abuse
• Verify the legitimacy of transactions and payment methods
• Enforce jilibee's Terms and Conditions and protect platform integrity

2.4 Legal Compliance and Regulatory Obligations

• Comply with PAGCOR regulations and Philippine gaming laws
• Respond to legal requests from law enforcement and regulatory authorities
• Maintain records required by anti-money laundering (AML) and know-your-customer (KYC) regulations
• Report suspicious activity as required by law

2.5 Marketing and Communications

• Send promotional offers, bonus notifications, and platform updates (with your consent)
• Inform you about new games, features, and special events
• Conduct surveys and request feedback to improve jilibee services

You may opt out of marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails. Note that you cannot opt out of essential account-related communications such as security alerts and transaction confirmations.

3. How We Share Your Information

jilibee does not sell your personal information to third parties. We share your information only in the following limited circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, PayMaya, banking partners) for transaction processing
• Identity verification services for age and identity authentication
• Cloud hosting providers for data storage and platform infrastructure
• Customer support platforms for chat and email support services
• Analytics providers for usage analysis and platform optimization

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal and Regulatory Requirements

We may disclose your information when required by law or in response to valid legal requests from:

• PAGCOR and other Philippine gaming regulatory authorities
• Law enforcement agencies investigating criminal activity
• Courts and legal proceedings where disclosure is compelled by subpoena or court order
• Government agencies enforcing anti-money laundering and counter-terrorism financing laws

3.3 Business Transfers

If jilibee is involved in a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you via email and platform notice before your information is transferred and becomes subject to a different privacy policy.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing, such as when you authorize us to share information with a specific partner or service.

4. Data Security

jilibee employs industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

• Encryption: All data transmitted between your device and jilibee servers is encrypted using 256-bit SSL/TLS encryption — the same standard used by major Philippine banks.
• Secure Storage: Personal information is stored on secure servers with restricted access. Sensitive data such as passwords are hashed using industry-standard cryptographic algorithms.
• Access Controls: Access to personal information is limited to authorized jilibee personnel who require it to perform their job functions. All employees are bound by confidentiality obligations.
• Two-Factor Authentication: jilibee accounts are protected by two-factor authentication (2FA) via OTP to prevent unauthorized access.
• Regular Security Audits: We conduct regular security assessments and vulnerability testing to identify and address potential security risks.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. jilibee cannot guarantee absolute security, but we are committed to protecting your information to the best of our ability.

5. Data Retention

jilibee retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Account Information: Retained for the duration of your account relationship with jilibee, plus an additional period as required by PAGCOR regulations and Philippine law (typically 5-7 years after account closure).
• Transaction Records: Retained for at least 5 years to comply with anti-money laundering regulations and tax reporting requirements.
• Identity Verification Documents: Retained for the duration of your account relationship plus the period required by KYC and AML regulations.
• Marketing Communications: Retained until you opt out or withdraw consent, after which your information is removed from marketing lists within 30 days.

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable legal requirements.

6. Your Privacy Rights

Under Philippine data protection laws, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information jilibee holds about you. Access requests are processed within 30 days.
• Right to Correction: You may update or correct inaccurate personal information through your account settings or by contacting jilibee support.
• Right to Deletion: You may request deletion of your personal information, subject to legal retention requirements. Note that certain information must be retained to comply with PAGCOR regulations and anti-money laundering laws.
• Right to Object: You may object to the processing of your personal information for marketing purposes by opting out of promotional communications.
• Right to Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

To exercise any of these rights, contact jilibee support at [email protected]. We will respond to your request within 30 days and may require identity verification before processing your request.

7. Cookies and Tracking Technologies

jilibee uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze platform usage.

7.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform functionality, including account login, session management, and security features. These cookies cannot be disabled.
• Performance Cookies: Collect anonymous usage data to help us understand how users interact with jilibee and identify areas for improvement.
• Functionality Cookies: Remember your preferences such as language settings, game favorites, and display options.
• Marketing Cookies: Track your activity across jilibee to deliver personalized promotional offers and measure the effectiveness of marketing campaigns.

7.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, but doing so may limit your ability to use certain jilibee features. To learn more about managing cookies, visit your browser's help documentation.

8. Third-Party Links

jilibee may contain links to third-party websites, including payment processors and game providers. This Privacy Policy applies only to jilibee services. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

jilibee services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account. If you believe a minor has provided personal information to jilibee, please contact us immediately at [email protected].

10. International Data Transfers

jilibee primarily operates within the Philippines and stores data on servers located in the Philippines. However, some of our service providers may process data in other jurisdictions. When we transfer personal information outside the Philippines, we ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

jilibee reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. Material changes will be communicated via email to your registered email address and by posting a notice on the jilibee platform. The "Last Updated" date at the top of this policy indicates when it was most recently revised.

Your continued use of jilibee services after changes to this Privacy Policy constitutes acceptance of the updated policy. If you do not agree with the changes, you must cease using jilibee services and close your account.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or jilibee's data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 through your jilibee account dashboard
• Support Hours: 24 hours a day, 7 days a week

We are committed to resolving privacy concerns promptly and transparently. All privacy inquiries will be responded to within 30 days.