Our Commitment
jilibee takes responsible gaming seriously. We understand that for some players, what starts as entertainment can develop into a problem. That's why we've built comprehensive tools and policies to help every player — from Manila to Cebu, Davao to Quezon City — maintain healthy gaming habits and seek help when needed.
jilibee enforces a strict minimum age of 21 years for all players, in line with Philippine gaming laws. Every account undergoes mandatory age verification before any real-money gaming is permitted.
Set daily, weekly, or monthly deposit limits directly from your jilibee account dashboard. Limits take effect immediately and can only be increased after a mandatory 7-day cooling-off period.
If you feel you need a break, jilibee's self-exclusion feature lets you suspend your account for a set period — from 30 days up to permanent exclusion. Your request is processed within 24 hours.
Enable session time alerts to receive notifications after 30, 60, or 90 minutes of continuous play. Regular breaks help you stay aware of how long you've been gaming and keep things in perspective.
Protect your bankroll by setting daily, weekly, or monthly loss limits. Once your limit is reached, jilibee will automatically pause your gaming session until the limit period resets.
Our Filipino-speaking support team is available around the clock to assist with responsible gaming concerns. Whether you need help setting limits or want to discuss self-exclusion, we're here for you.
Limit Controls
jilibee gives you full control over how much you deposit and how much you're comfortable losing. All limits are set in Philippine Peso (₱) and can be adjusted from your account dashboard at any time.
| Limit Type | Period | Minimum (₱) | How to Change |
|---|---|---|---|
| Deposit Limit | Daily | ₱100 | Instant to decrease; 7-day wait to increase |
| Deposit Limit | Weekly | ₱500 | Instant to decrease; 7-day wait to increase |
| Deposit Limit | Monthly | ₱1,000 | Instant to decrease; 7-day wait to increase |
| Loss Limit | Daily | ₱100 | Instant to decrease; 7-day wait to increase |
| Loss Limit | Weekly | ₱500 | Instant to decrease; 7-day wait to increase |
| Loss Limit | Monthly | ₱1,000 | Instant to decrease; 7-day wait to increase |
| Session Time Limit | Per Session | 30 minutes | Adjustable anytime; takes effect next session |
Note: Reducing a limit takes effect immediately to protect you. Increasing a limit requires a mandatory 7-day cooling-off period — this gives you time to reconsider before higher limits are applied. jilibee reserves the right to set maximum limits in accordance with PAGCOR regulations.
Self-Assessment
Answer these questions honestly to get a sense of your current gaming habits. This is not a clinical assessment — it's a starting point for reflection. If you answer "Yes" to three or more questions, we encourage you to reach out to our support team or consider using jilibee's self-exclusion tools.
1. Have you ever spent more on gaming than you originally planned?
2. Have you ever tried to win back money you lost by playing more?
3. Has gaming ever caused conflict with your family or friends?
4. Do you find it difficult to stop playing once you've started?
5. Have you ever used money meant for bills, food, or savings to fund gaming?
Remember: This self-check is for personal reflection only. If you are concerned about your gaming habits, please contact jilibee support or reach out to PAGCOR's responsible gaming program for professional guidance. You are not alone — help is available.